CLIENT SERVICES SUPERVISOR/HUMAN RESOURCES - AWC IL

All Ways Caring HomeCare

• Has the authority to act as agency manager in the absence of Branch Manager
• Understands and ensures adherence to the agreed plan of care for each client in your caseload
• Partners and communicates with all members of the clients circle of care which may include family members, assigned Power of Attorney/spokesperson, community partners and related agencies
• Monitors and escalates changes in your clients plan of care, services or condition
• Conducts home visits and safety checks
• Ensures proper documentation and record-keeping for agency payers
• Recruits, screens, and selects direct care staff based on Agency and external referrals
• Determines schedules and adequate staffing and processing completed visits for payment
• Provides consultation and trains Direct Care Staff to ensure quality care and service monitoring staff, identifying problem situations, and assisting in problem solving for optimum outcomes
• Evaluates job performance of staff and providing performance reviews, corrective action, or other disciplinary/performance appraisals and counseling
• Provides HR support in the areas of employee recruitment, hiring, retention, and evaluation
• Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants
• Provides support for employee on-boarding as well as employee exit meetings
• Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
• Creates and processes of Personnel Action Forms (PAF) for your assigned service site(s)
• Ensures compliance with federal, state and local employment laws and regulations
• Other duties as assigned

• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
• Ability to make decisions quickly, and manage confidential information
• High School Diploma or GED
• Associate’s Degree in Business, Nursing, Social Services, or related field of study preferred
• Two years in a supervisory role preferred
• Two or more years of community service, client service, or staffing experience
• Two or more years of general office and computer experience
• Excellent customer service and communication skills
• Solid experience working with the public, presenting a friendly, professional appearance while interacting with people
• Knowledge in the areas of labor standards, data entry, worker’s compensation reporting, OSHA reporting, and Affirmative Action data integrity
• Ability to travel frequently within designated region or other locations as required

All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy and independence. Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer’s/dementia care, respite care and other programs. For more information, please visit www.AllWaysCaring.com. Follow us on Facebook and LinkedIn.