Customer Service Supervisor / Human Resources Recruitment Coordinator

All Ways Caring HomeCare

Join a dynamic team as a Customer Service Supervisor/HR Designee (CSS/HR) and play a pivotal role in delivering exceptional care and supporting our organization's human resources initiatives. You'll be empowered to make a meaningful difference by coordinating personalized client services, solving challenges creatively, and supporting our team's growth through strategic recruitment and employee development. This multifaceted role offers the opportunity to leverage your skills in client care, team coordination, and HR support.

• Understands and ensures adherence to the agreed plan of care for each client in your caseload
• Facilitates communication and serving as a liason between the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
• Monitors and escalates changes in client’s plan of care, services or condition
• Ensures proper documentation and record-keeping for agency payers
• Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
• Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
• Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
• Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
• Coordinates or supports new hire on-boarding as well as employee exit meetings
• Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
• Coordinates Personnel Action Forms (PAF) for assigned service site(s)
• Ensures compliance with federal, state, and local employment laws and regulations
• Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
• Other duties as assigned

• High school diploma or GED; some college coursework or Associates degree preferred
• Two or more years of community service, client service or staffing experience
• Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
• One to two years of Human Resources with high volume recruiting experience preferred
• One to two years in a supervisory role preferred
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
• Ability to make decisions quickly, and manage confidential information
• Excellent customer service skills and experience working with the public in a friendly and professional manner
• General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services
• Minimal travel may be required

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

What You’ll Gain

We believe in investing in our people and creating an environment where you can grow and succeed.

• A supportive, collaborative, and positive company culture
• Competitive compensation with daily pay options
• Tuition reimbursement and partnerships with leading educational institutions
• Generous referral bonus program
• Comprehensive benefits package, including supplemental plans, EAP, and 401(k)
• Ongoing career development and advancement opportunities